205 Rumely Street La Porte, IN 46350
Phone: (219) 324-0880
Fax: (219) 324-6545

Director: Michael Walthour
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Chromebook Maintenance

The success of the One to World Learning initiative depends, in part, on keeping the Chromebooks in good working order at all times. It is the responsibility of the student and parents/guardians to be especially vigilant in the proper use and care of this district owned equipment. Nevertheless, accidents do happen and damaged equipment will need to be repaired in a timely manner. All repairs and maintenance will be evaluated and completed by the LPCSC Technology Department, designated student interns (see related CSI information on this site), or Technology approved 3rd party authorized repair service.

Students/Parents/Guardians of students grades 5-12, may opt to ensure against damage by paying a $30 Maintenance Plan each year. This Plan will cover two (2) accidental repairs that require part replacement throughout the school year. Equipment that is misused, abused, vandalized, lost or repeatedly damaged through carelessness or neglect will NOT be covered by this plan and the full cost of parts will be charged to the student/parent/guardian.

Any damage to the chromebook or cost of total loss of the device will be at the same prices listed below for repairs or replacement.

  • The following table reflects the common charges associated with Chromebook repairs and are subject to market changes affecting cost to the school corporation.

Coverage Table:

Repair/Replacement Maintenance Plan
Accidental or Normal Use
No Maintenance Plan or
Abuse or Negligence

1st Claim

2nd Claim

All Incidents

Front Glass and Bezel Replacement

$0

$0

$25

LCD Replacement

$0

$0

$30

Keyboard and Palmrest (3100 Model)

$0

$0

$45

Keyboard/Trackpad Combo Replacement (3120 Model)

$0

$0

$55

Keyboard/Trackpad Combo Replacement (3180 Model)

$0

$0

$65

Keyboard Standalone (3120 Model)

$0

$0

$40

Keyboard Standalone (3180 Model)

$0

$0

$50

Keyboard Insert (3180)

$0

$0

$30

Palmrest Standalone (3180) $0 $0 $50

Track Pad Standalone

$0

$0

$15

Daughter Card

$0

$0

$20

Daughter Card (3100 Model)

$0

$0

$15

Charger Port (3100 Model)

$0

$0

$15

Speakers

$0

$0

$15

Camera

$0

$0

$15

Hinge Covers

$0

$0

$15

Top Cover Replacement (3120 Model)

$0

$0

$35

Top Cover Replacement (3180 Model)

$0

$0

$40

Top Cover Replacement (3100 Model)

$0

$0

$35

Bottom Cover Replacement

$0

$0

$25

Battery Replacement (3120 Model)

$0

$0

$30

Battery Replacement (3180 and 3100 Models)

$0

$0

$35

Hinge Replacement

$0

$0

$15

Case Replacement

$20

$20

$20

Elementary eLearning Case

$0

$0

$15

Replace charging pack

$0 if defective

$0 if defective

$45 if lost, stolen, or damaged

Replace Chromebook

$200

$200

$200

Consulting/Repair requiring no parts

$0

$0

$0

 

Maintenance Procedures

It is the responsibility of the student and parents/guardians to exercise reasonable care of the device at all times. In the event that an accident occurs or a device quits working, students should report the incident to the following repair locations based on grade level.

  • Grades 9-12 - Service-on-site (SOS) location in the La Porte High School Media Center
  • Grades 5-8 - Kesling Campus Media Center
  • Grades K-4 - Student’s Teacher

All repairs on school owned equipment are done through La Porte's Technology Department. A core group of LPHS student technology interns (CSIs, Chromebook Support Interns) will work collaboratively with the Technology Department technicians to troubleshoot all equipment needing repairs.  DO NOT take the Chromebook to a repair service outside of school. This would void the Maintenance Plan as well as the device warranty.

The CSIs and the LPCSC technicians will analyze the extent of the damage to determine whether the repair can be completed in-house or whether it has to be sent out for repair. In the event that a grade 5-12 Chromebook has to be left for repair, a loaner device can be checked out from the library through normal checkout procedures. Grade 5-12 students will be notified when their device is ready for pick up from their building repair location.  In the case of an incident in the elementary level, a student will be loaned a device from the spare available in the classroom cart until their original device is repaired and returned to the classroom.

There may be a charge depending on the nature of the damage and the coverage of the maintenance plan.  Please see the Coverage Table under the section called Chromebook Maintenance.

Chromebook Support Intern (CSI)

CSIs are a group of students with an interest in technology as a career, a college course of study, or a hobby. They apply for and are selected for enrollment in the Chromebook Support Internship course at La Porte High School. These students receive training on all facets of Chromebook repair, maintenance, support, applications, and management. These young professionals serve as the first level of support for students and teachers with Chromebook problems or questions.  If you are a student who is interested in enrolling in this course, see your counselor to request the CSI course.

 

One to World Learning - A La Porte Community School Corporation Learning Initiative